Acer Computer Company Bigger Idiots Than The Office on NBC, Ripped Off!
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While I love watching “The Office” on NBC other than Jim and Pam who I wish were killed off for aren’t we so cute blandness, I wouldn’t want to deal with the people from “The Office” in a real life situation. Having said that, I just did with a company that is 100 times more idiotic in my opinion, the Acer Computer Company. I’d like to share my Acer Customer Service Experience here to tell you what a bunch of “schmucks” they are in my opinion.
I bought a brand new Acer laptop for about $700 a week ago. The laptop worked great except the auto run function wouldn’t work (the function where as soon as you put in a CD or DVD in a Drive it plays) and I had some problems with the Blu-ray player. So I called up Acer’s customer service and 3 times I got a bunch of slow not very sharp, cheap contracted out computer tech’s from India who didn’t quite grasp the concept of Windows 7. The first 2 were so pathetic I wound up hanging up on them as I couldn’t take it. The last one was a nice woman who stated that this was a technical problem that I needed to take to Second Level and she gave me their number. She didn’t tell me that the second level charges $59.95 per half hour and the fact that I had just bought a new sealed Acer Laptop from one of their retail sellers didn’t matter. It was my tough luck, Acer’s Warranty only covers hardware not software. I was then told that the Acer technical Help is not equipped to handle software issues which they didn’t tell me after wasting 40 minutes of my time but they just do hardware problems.
The first person I was connected to at the $59.95 Acer RipOff in the USA, I could hardly hear on the phone and she refused to pick up another phone, call me back or make an allowance on the time I couldn’t hear her and I asked for a supervisor and she then said I’d be charged for the time it took for a supervisor to come to the phone and then talk to me. I said “Screw You” and hung up and then called again and someone wound up speaking to me for another 55 minutes for which he couldn’t solve a basic software problem and instead of just telling me in the first 10 minutes that I’d be better off just saving my money and rebooting the laptop to the original settings did not do so till the end. I intend to go to my bank and dispute the charges.
The laptop itself, whose problems were fixed by the reinstall, is excellent but Acer can go to hell! Am I the one who is being unreasonable?
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